Shipping Policy

At Big Wheels USA, we are committed to delivering a reliable, smooth, and transparent shopping experience. Please review the details below to understand how your order will be processed and delivered.

Order Processing Time

All orders are carefully reviewed, prepared, and shipped within 1–3 business days. Once your order is dispatched, you will receive an email containing your tracking number, which will allow you to monitor your shipment. Please allow 24–48 hours for tracking activity to begin updating.

Shipping Availability

United States Shipping Only: Big Wheels USA currently ships exclusively within the United States. At this time, international shipping is not available. Orders placed with an international address will be automatically canceled and fully refunded.

Estimated Delivery Timeframes (U.S. Only)

Delivery timeframes vary based on destination and carrier performance. Typical delivery windows are:
• Standard U.S. Shipping: 5–15 business days after processing
Please note that these are estimates, and delays may occur due to carrier-related factors, weather conditions, or holiday volume.

Order Cancellation Policy

Orders may be canceled within 24 hours of being placed. Once an order has entered the processing or shipping stage, it can no longer be canceled. We encourage customers to reach out immediately if a change is needed.

Damaged or Defective Items

We take product quality and packaging standards seriously. In the rare event that your item arrives damaged or defective, please contact us immediately upon delivery. Include your order number and photos of the issue so our support team can assist you promptly and efficiently.

Customer Support

Our support team is available to assist with any questions regarding your order or our shipping process. You may reach us at: support@bigwheelsusa.com or info@bigwheelsusa.com. You can expect a response within 12–24 hours.